I’ve been a member of this site for years, and despite numerous unpleasant experiences with the return policy, exorbitantly long shipping times, and customer service, I gave the site another try and purchased a pair of Christian Louboutin shoes.
Nearly 3 weeks after I click “Buy” on the site, I finally received a shipping notification, my package was on it’s way. I received a FedEx notification that the shoes would be delivered while I was at work. When I returned home, there was no package at my door. The FedEx shipping status said that the package was being returned to sender due to an incorrect shipping address. I checked my order on the site making sure that I had entered the same shipping address I always used and it was in fact correct.
I reached out to customer service,no response at first.After a few days they finally told me that they would contact the delivery company and required them to send the package to me again.
I received the shoes this morning.But they are not perfect.Will not consider returning them because of their customer service and long shipping times.
Tip for consumers: Only purchase items from this site if you are extremely patient and can handle supremely inefficient processes.”
Dear,thanks for sharing your story with us.Their shipping time is really so long and it seems that you are painful when you wear these shoes,maybe you should choose a large size.