I was happy to get the Balenciaga Giant City Handbag in mustard yellow from AAAReplicas.nu site, you had understand how sad I was when it turned out to be a piece of junk, and they turned out to be terribly indifferent to their customers. Well, let me tell you! This is the second time I had ordered from this site and the second time I have received somebody`s used trash in the box.
I think this handbag may have been used! Take a look at this picture. Note the missing stud front and center, underneath the zipper. Now look at the smudge there. It was ink! It looked like someone`s pen had exploded then they`d handled the bag. Was it the first owner? It was twice as bad as this, and in two different points on the bag. I tried to wash it off then stopped myself from finishing in order to take the piture and show everybody. Not well!
This photo shows the third disgrace – The Balenciaga serial number sequence is 6 digits. Mine is only 5. Sure your friend at the café who just loves the mustard leather won not notice this, but anybody who`s accustomed to identifying fakes will. It is a simple necessity, and shows a lack of attention to the basic designer.
My bag arrived (used!) in 16 days, which is precisely twice as long as their shipping policy states would be the maximum shipping time to the United States. It had been opened at customs, which suggests to me they do not have proper strategies in place to avoid this. Maybe customs opened it, wore it for a week then sent it to me?
AAAReplicas.nu is a well-known site. The reputation is largely based on the considerable variety they have selection wise. To be honest I havehad one too many bad experiences with them now to care one way or the other. Maybe they have a wide array of replica but the bags do not pass the test. They might as well be selling no name brand. Horrendous service does not help either.
The site is fine. It`s not great. There are several instances where they`re using real bags in the photos and representing them as their own. The design is ugly, but simple enough that it makes sense to use and you can navigate reasonably well through it.
This is when they really showed their true colors. I called immediately, livid clearly about the stains and missing hardware, declaring that I would like to return the bag immediately. First they claimed that I`d already had the bag for over seven days when in fact I`d received it that day. Not only did shipping take an extra week, but they accused me of lying and saying it arrived on time, then hoarding the bag, messing it up, then asking to return it. They do not want to let me return it. I really hate to do this and will do it only as a last resort but I may be forced to file a chargeback in this case. The product is clearly damaged, the service is confrontational, and I seem to have no choice. My policy is to give a company 30 days from the day of my first complaint to resolve a matter. If it is not resolved by then and I still feel like stuck then I have no choice but to contact my credit card company.
Each time I called the staff was equally horrendous. They were accusatory, rude, indifferent, callous and unknowledgeable. They took me for some backwoods housewife who wanted something to complain about. Unbelievable. They had no idea who they were dealing with. The worst thing is how calm and patient I was in the beginning. I am no hot head. They were confrontational from the get-go, which suggests to me that they`re regularly in these kinds of discussions with unhappy clients.
Finally, here is my Humble Conclusion
AAAReplicas.nu is a terrible place to shop for replica handbags. Two different bags I have bought from them have been awful. The staff are absolutely unsympathetic, and they will try to fleece you anyway they can. This was a terrible shopping experience that I will not repeat.